We asked the IDPs to rank their satisfaction level on a scale of 1 to 5 where 1 (closer to the center) is ‘not at all satisfied’ and 5 (away from the center) is ‘completely satisfied’ with the following elements of their justice journey:
– Quality of the process: Voice and neutrality, respect, procedural clarity
– Quality of the outcome: Fair distribution, damage restoration, problem resolution, outcome explanation
– Costs of accessing justice: Money spent, time spent, stress and other negative emotions.
For each metric that measures the quality of justice, the rank of satisfaction is represented by the blue dot on the axis. The accompanying graph shows that IDPs were least satisfied with the metric on stress and emotions.