The problem is best tackled by pooling knowledge, experience and resources by bringing together people who have the leadership oversight and capacity to direct change across the vastness of the system. Simply put, an important first step to begin tackling this problem requires the formation of a committed coalition of drivers of change. Often academics and leading judges are involved in similar access to justice task forces. Bar associations may form groups to investigate the innovation of legal services. NGOs may play a role as well. More often, such groups can be convened under the auspices of a ministry of justice, chief justice, attorney general, or chief prosecutor. 

Often the ownership of the quality of justice is unclear and distributed among several institutions, each working independently. Coalitions can form to improve synergy. Successful justice systems encompass multiple coordinated avenues to resolve disputes. Encouraging the shift from disjointed action towards more intentional coordination can have a ripple effect across the justice system. Working as one unit, a coalition of leaders can begin to craft a shared vision which prioritises the outcomes that people need. With a strong commitment and vision in mind, it is possible to find common ground on what needs to change and to think about how to do so in a coherent way.

From this point, they carefully identify a unifying vision and commit to mobilising the necessary actions to ensure that it is realised. Such actions can involve allocating budgetary resources, reviewing policies and procedures and initiating regulatory sandboxes. The vision of the coalition, therefore, becomes the guiding principle to inform and validate what follows. Doing all of this in a collaborative, evidence-based manner with leaders and justice users alike harnesses the support of those across the ecosystem and strengthens the possibility of wide-stretching results.