We asked people in Burkina Faso to rank their satisfaction level on a scale of 1 to 5 where 1 (closer to the center) is ‘not at all satisfied’ and 5 (away from the center) is ‘completely satisfied’ with the following elements of their justice journey:
– Quality of the process: Voice and neutrality, respect, procedural clarity
– Quality of the outcome: Fair distribution, damage restoration, problem resolution, outcome explanation
– Costs of accessing justice: Money spent, time spent, stress and other negative emotions.
For each dimension of the quality of justice, the rank of satisfaction is represented by the blue dot on the axis. Voice and neutrality has been ranked the lowest of all other elements in the quality of justice.