The data on this page is drawn from a Justice Needs and Satisfaction survey conducted by HiiL in 2022. We interviewed more than 6,000 randomly selected adults for the survey. Their voices represent the justice needs and experiences of millions of Burkinabès.
Below you will find the story of justice problems in everyday life of the people in Burkina Faso. People told us how the problems affect them, what they do to resolve them and how they experienced the formal and informal justice system.
This is the justice story as the people in Burkina Faso encounter and feels it.
A legal problem is a problem that takes place in daily life – a dispute, disagreement or grievance for which there is a resolution in the (formal or informal) law. It does not matter if the individual sees it as legal or whether she took action to resolve it.
The chart shows how many adults in Burkina Faso encountered one or more legal problems in the last 4 years.
Every 4 years, 6.96 million people deal with legal problems. Some of them encounter multiple problems. On an annual basis, this amounts to 2.32 million people who need protection from the law to resolve a legal problem.
A gap this big means that for every 100,000 people there are 21,103 individuals who must cope with one or more legal problems.
Land is the biggest justice problem in Burkina Faso. Of all people who had to deal with a legal problem, 37% have encountered a land dispute and 29% experienced a crime related problem.
Land, crime problems, disputes between neighbours, debt problems, domestic violence and other disputes among families are justice problems that people are most likely to encounter in a year.
We derived the total number of problems that people are likely to experience in a given year for each justice problem by taking findings from a randomly selected sample and projecting them to the general population. In other words, we extrapolate the proportion of people who experienced a justice problem to the general population. So this graph reflects the prevalence of justice problems among the general population of Burkina Faso.
We asked people to tell us about the legal problem which they assess as most serious.
The problems are grouped into categories. For instance, crime aggregates experiences with property and violent crime, fraud and so on.
Which problems should be addressed first? The justice gap is enormous and policy-makers and service providers must focus resources on the most burdensome legal problems.
To calculate the burden of a legal problem, we combined the impact and prevalence (frequency) of the problem. Legal problems that are both frequent and impactful have high burden scores. Impact and prevalence vary across key socio-demographic variables. Therefore in the chart, we let the users play and make their selections to see what are the most burdensome problems for specific groups.
Legal problems affect people in different ways. Violence, stress, deterioration of important relationships and loss of job are possible consequences of legal problems.
This graph shows how much impact the justice problem had on people’s life.
Information and advice are key for resolving legal problems. People need to know how to limit the damage, what to do and where to go to resolve the problem.
When there is a legal problem, a well functioning legal system provides one or more dispute resolution mechanisms. We call the chains of these dispute resolution mechanisms justice journeys.
The concept of a justice journey recognizes that there are many different steps to resolve a problem. Most often these steps are not linear. The entirety of the steps that people take to resolve a problem is a justice journey.
The path to justice for people in Burkina Faso consists of more than one justice provider. In other words, people rely on a combination of justice providers to resolve their justice problems. This chart shows the proportion of Burkinabès who rely on various justice providers.
The chart also indicates where there is scope to integrate better processes or services. For example, since a lot of people rely on the community to resolve justice problems, great processes at that level could be a gamechanger.
The chart here depicts the total number of people who rely on the four most commonly used providers of justice.
Of all the providers of justice that people in Burkina Faso rely on, here we ask which of these providers was most useful in resolving the problem.
Usefulness is a subjective concept. It allows the individual to consider the different providers involved and estimate which one had the most influence in the process of resolving the problem.
The number of legal problems tells us about the size of the demand for justice but it is not enough to measure the total justice gap. To measure the justice gap, it is also important to understand whether these problems are converted into fair resolutions that help people to continue with their lives.
In Burkina Faso, every year 236K problems are partially resolved. 606K are in a process of resolution and 1.3M are not resolved at all.
We asked people in Burkina Faso to rank their satisfaction level on a scale of 1 to 5 where 1 (closer to the center) is ‘not at all satisfied’ and 5 (away from the center) is ‘completely satisfied’ with the following elements of their justice journey:
– Quality of the process: Voice and neutrality, respect, procedural clarity
– Quality of the outcome: Fair distribution, damage restoration, problem resolution, outcome explanation
– Costs of accessing justice: Money spent, time spent, stress and other negative emotions.
For each dimension of the quality of justice, the rank of satisfaction is represented by the blue dot on the axis. Voice and neutrality has been ranked the lowest of all other elements in the quality of justice.