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Justice innovation labs
for sustainable solutions

Justice innovation labs bring together a diverse group of key stakeholders in the justice system of a country to co-design solutions. The solutions are innovative, financially feasible, scalable and have the buy-in and ownership of the majority of the stakeholders. 

How innovation labs
transform the justice sector

Innovation labs have existed for some time now in different sectors such as financial services, health and education. Given that more than two-thirds of the world’s population fails to find any resolution for their problems, it’s obvious that justice systems and the services they provide are simply not meeting the needs of people. 

It is time to reimagine solutions and adopt innovative design methods in the justice sector. We at HiiL believe that innovation labs can help in designing justice services that have the potential to resolve pressing justice problems of people. 

The justice innovation labs are data-informed and human-centred. The solution design process is led by local stakeholders who have a mandate to resolve the justice problems of people. 

How justice innovation labs work

The innovation labs follows a structured design thinking process. Each lab runs for four to six months.

In the first session of the lab—scoping, we zero in on a justice problem that is common and has a big impact on people’s lives. To identify the justice problem, we refer to data from HiiL’s Justice Needs and Satisfaction Surveys and consult experts and policy-makers in the country. Then we map the justice journeys or steps that people undertake to resolve the problem. We also outline people’s needs, the challenges they experience while trying to resolve the problem and opportunities that can be explored.

In the second session—ideation, the stakeholders design a new solution based on the needs, challenges and opportunities identified during the scoping exercise.
The third session—solution design, focuses on prototyping the solutions and developing a sustainable financial model and implementation plan.
In the final session, the full road map along with the conditions for a pilot phase is presented to the stakeholders.

What makes justice innovation labs different

  1. Stakeholders in the justice system often work in silos. Plus, their focus is on institutional agendas due to which they risk developing solutions that fail to address the diverse needs of the users of justice services. In the innovation lab, diverse stakeholders including traditional, religious and community-based justice leaders, police, judges, lawyers and social entrepreneurs are brought together under one roof to co-design holistic solutions.
  2. Solutions are tailored to the needs and behaviours of justice seekers. For that, a representative sample of people who have experienced the justice problem the lab is trying to tackle is included.
  3. To ensure that the ideated product or service can be scaled on the ground, we develop a viable business model and implementation plan with the help of justice leaders, policy-makers, finance experts and justice users.
  4. To ensure ownership of the solution designed in the lab, the design process is led stakeholders who will be using and implementing it.

Where did we conduct justice innovation labs

HiiL has conducted justice innovation labs in several countries across the globe. Have a look below.

The Netherlands

Explore solutions designed in the labs

Below we share a sketch of the solutions designed in the regions where HiiL works. These solutions aim to prevent and resolve the most pressing justice problems of people. Soon we will share solutions designed in more countries. We will also share updates on the implementation of the solution. Learn what makes these solutions innovative, people-centred and scalable by clicking below. 

Community Justice Clinics
in Uganda

Building on the foundation of community justice providers in Uganda, HiiL convened a justice innovation lab in the country in 2021.

Neighbourhood Peace Facility in the Netherlands

The justice innovation labs in the Netherlands designed a peace facility to resolve neighbour disputes by combining the existing mediation and other services provided by.

One-stop centres on domestic violence in Ogun state, Nigeria

The justice innovation labs in Ogun state aimed to prevent and resolve domestic violence in the state via a one-stop shop centre.

Transformative solutions in Syria

In 2020, the justice innovation labs in Syria built two solutions addressing domestic violence and access to personal documents for Syrians based in Turkey, Syria and Jordan.

Community Justice Centres in Imo State, Nigeria

In 2023, the justice innovation labs in Imo state designed a one-stop community justice centre to resolve common legal problems of people.

Employment Justice Platform in Tunisia

In 2023, the justice innovation labs in Tunisia designed an online platform to resolve employment-related disputes among people