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Guidelines for
justice problems

Lawyers, paralegals, judges, mediators and other practitioners can use guidelines, which supports them in preventing and resolving people’s justice problems.

Guidelines are sets of recommended interventions on how to resolve problems related to for example family, land, employment and neighbour conflicts. They are based on empirical research in the fields of psychology, communications, criminology, and conflict resolution.

Data on impact, resolution and other information on specific justice problems can be found here.

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Discover guidelines through this engaging video

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Guidelines support front-line practitioners

Front-line practitioners like lawyers, judges, paralegals and mediators help people who are dealing with all kinds of justice problems.

They want to provide the best possible care and be as effective as possible. They rely on their own experience and gained knowledge. They feel the need to apply what has proven to work in preventing and solving disputes. They want a platform to share ‘what works’ with their peers. 

Treatment guidelines address this need of practitioners. They provide practitioners with recommendations that are evidence-based. These recommendations are on actionable interventions that practitioners can apply to effectively reach desirable outcomes.

Guidelines provide paths to good outcomes for people

Kai wants his children to be taken care for, secure housing and income, division of property and establish respectful communication with his spouse.

Lennon cannot properly access and make use of his land. He is worried, because he has mouths to feed. Lennon needs to find solutions to his problems, to move on with his life.

Treatment guidelines explain the steps that should be taken in order to resolve disputes, and clarify the treatment choices. This enhances shared decision-making between user and practitioner. Within these steps and choices, we make recommendations.

The evidence-based approach

Find out how the guidelines have been developed in an evidence-based manner, and how they are structured by building blocks.

Guideline Method

Guidelines are created for solving the most prominent justice problems around the world. They are developed according to the Guideline Method. You can find more about this structured approach by clicking on the button below.

Read more
Read more

Building Blocks

There are similarities in how justice problems are being resolved around the world. We classified and structured these similarities. They are referred to as Building Blocks. Explore these how-to-steps of solving disputes.

Explore
Explore

Guidelines per justice problem

We developed guidelines for solving employment, family, neighbour and land problems. These guidelines are subject to external review and are currently being updated. More guidelines are in development stage and will follow soon.

New template

We are excited to share that our guidelines research has a new, sleek and attractive template! The new template makes it easy for users to navigate through evidence-based recommendations on family, justice, land and employment problems.

Family problems

Family related problems can have major impact on people's lives. Relationships are harmed. People dealing with separation will have to make agreements. Recommendations in this guideline can support this process.

Guideline
Guideline

Employment problems

Problems at work can occur at any time. Loss of job, discrimination on the workfloor and non-payment of wages are examples of employment problems that people experience regularly. This guideline provides solutions to these issues.

Guideline
Guideline

Land problems

People deal with problems related to ownership or use of land. Data indicates that many of these problems remain unresolved. Recommendations in this guideline can help to increase resolution rates.

Guideline
Guideline

Neighbour problems

When neighbours are involved in a dispute, it affects their living situation directly. People may experience severe stress, destruction of property and even violence. Recommendations in this guideline should help people to find good outcomes.

Guideline
Guideline

Justice Dashboard

The Justice Dashboard is powered by HiiL. We deliver user-friendly justice. For information about our work, please visit www.hiil.org

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Tel: +31 70 762 0700
E-mail: info@hiil.org

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