The data on this page is drawn from a Justice Needs and Satisfaction survey conducted by HiiL in 2018. We interviewed 6 000 randomly selected adults for the survey. Their voices represent the needs and experiences of millions Bangladeshis.
Below you can explore the story of justice problems in the everyday lives of citizens of Bangladesh using interactive charts. People told us how problems affect them, what they do to resolve those problems and how they experienced the formal and informal justice system.
This is the justice story as the people in Bangladesh encounter and feel it.
A legal problem is a problem that takes place in daily life – a dispute, disagreement or grievance for which there is a resolution in the (formal or informal) law. It does not matter if the individual sees it as legal or whether she took action to resolve it.
The chart shows how many adults in Bangladesh encountered one or more legal problems in the last 4 years.
The map shows where in Bangladesh problems occur. It breaks down the incidence of legal problems per region.
We asked people to tell us about the legal problem which they assess as most serious.
The problems are grouped into categories. For instance, Crime aggregates experiences of property dispute, violent crime, fraud and so on.
Starting from all the people in Bangladesh, this chart shows how many people encounter legal problems, how many take action and ultimately how many problems are considered to be completely resolved.
Legal problems affect people in different ways. Violence, stress, deterioration of important relationship and loss of job are possible consequences of legal problems.
Information and advice are key for resolving legal problems. People need to know how to limit the damage, what to do and where to go to resolve the problem.
When there is a legal problem a well functioning legal system provides one or more dispute resolution mechanisms. We call the chains of these dispute resolution mechanisms justice journeys.
The concept of a justice journey recognizes that there are many different steps to resolve a problem. Most often these steps are not linear. The entirety of steps that people take to resolve a problem is a justice journey.
People involve various providers of justice to resolve their problems. Here we ask which of these providers was most useful in resolving the problem.
Usefulness is a subjective concept. It allows the individual to consider the different providers involved and estimate which one had the most influence in the process of resolving the problem.
People need fair and effective resolutions to their problems to be able to move on with their lives.
This chart show how people assess the resolution of the problem at the time of the interview.
Research shows that people assess three key elements of their justice journeys:
– Quality of the process
– Quality of the outcome
– Costs of accessing justice
This chart shows how citizens of Bangladesh perceive the three elements of their justice journey.