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The Gamechangers

The 7 most promising categories of justice innovations, that have the potential to increase access to justice for millions of people around the world.

You can find some of the most relevant and frequently asked questions about Gamechangers, here.

With over a decade of experience of supporting justice innovations from all over the world, HiiL has gathered significant insights into the kind of innovations that can become gamechangers.

Gamechangers are justice service delivery models that are sustainable, scalable and are those that can bring solutions to people for their most pressing justice needs.’

These innovations have a strong potential to solve legal problems fairly and deliver effective treatments consistently. With gamechangers preventing or resolving over 80 percent the particular justice problems that people experience, justice is made accessible and affordable for people.

By identifying these categories of gamechanging innovations, HiiL wants to promote successful justice services. Focus on gamechangers will help innovators to design innovations that have the potential to deliver effective and sustainable justice services. The discussion will help policymakers to channel funds into viable innovations and formulate regulations in which these gamechangers can thrive. In the below section, we invite you to explore the key characteristics of 7 categories that have been identified as gamechanging innovative justice services.

Game-changing services to advance people-centred justice

Community Justice Services

Community justice services that deliver solutions effectively and integrate formal and informal justice through: houses of justice; paralegals; justices of the peace; judicial facilitators; or community tribunals.

User-friendly Contracts and Other Legal Documents

Services that provide safe, verified and user-friendly contracts (or other legal documents) to the masses, ensuring fairness in families, at work, among neighbours and between small businesses and their partners. These include services that provide easy access to these documents, which is often achieved through online platforms.

Platforms offering mandatory one-stop dispute resolution

Tribunals or platforms that offer (binding) mandatory one-stop dispute resolution services for employment, family or other justice problems by connecting advice, negotiation, facilitation and adjudication in a seamless way. These services tend to be offered online and complement in-person services.

Problem-solving courts for crime

Problem-solving practices or courts that bring defendants victims, lawyers, public defenders, community leaders and/or prosecutors together to address the underlying causes of crime. Key features of a problem-solving approach include rehabilitation, interdisciplinary collaboration, and accountability.

Claiming services helping people to access vital public services

Claiming services that help people access vital public services, such as social security benefits, proof of personal identity or health care. These services are supported online, combined with help desks or local in-person assistance.

Prevention programmes or services

Prevention programmes or services that are supported by apps to ensure safety and security from violence, theft and fraud.

Online information, advice and representation

People-centred online information/advice and follow-up services that help people solve their justice problems in a step-by-step, fair and effective way that is consistent with their legal entitlements.