The data on this page is drawn from a Justice Needs and Satisfaction survey conducted by HiiL in 2017. We interviewed more than 6 000 randomly selected adults. Their voices represent the justice needs and experiences of millions of Jordanians.
Below you can explore the story of how citizens of Jordon experience justice problems in their everyday lives using interactive charts. People told us how problems affect them, what they do to resolve those problems and how they experienced the formal and informal justice systems.
This is the justice story as the people in Jordan encounter and feel it.
A legal problem is a problem that takes place in daily life – a dispute, disagreement or grievance for which there is a resolution in the (formal or informal) law. It does not matter if the individual sees it as legal or whether he or she took action to resolve it.
The chart shows how many adults in Jordan encountered one or more legal problems in the last 4 years.
The map shows where in Jordan problems occur. It breaks down the incidence of legal problems per region.
We asked people to tell us about the legal problem which they assess as most serious.
The problems are grouped into categories. For instance, Crime aggregates experiences of property disputes, violent crime, fraud and so on.
Starting with all the people in Jordan, this chart shows how many people encounter legal problems, how many take action and ultimately how many problems are considered to be completely resolved.
Legal problems affect people in different ways. Violence, stress, deterioration of important relationships and loss of job are possible consequences of legal problems.
Information and advice are key for resolving legal problems. People need to know how to limit the damage, what to do and where to go to resolve the problem.
When there is a legal problem, a well functioning legal system provides one or more dispute resolution mechanisms. We call the chains of these dispute resolution mechanisms justice journeys.
The concept of a justice journey recognizes that there are many different steps to resolve a problem. Most often these steps are not linear. The entirety of steps that people take to resolve a problem is a justice journey.
People involve various providers of justice to resolve their problems. Here we ask which of these providers was most useful in resolving the problem.
Usefulness is a subjective concept. It allows the individual to consider the different providers involved and estimate which one had the most influence in the process of resolving the problem.
People need fair and effective solutions to their problems in order to move on with their lives.
This chart show how people assess the status of resolution of the problem, at the time of interview.
Research shows that people assess three key elements of their justice journeys:
– Quality of the process
– Quality of the outcome
– Costs of accessing justice
This chart shows how citizens of Jordan perceive the three elements of their justice journey.