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Justice in The Hague

The data on this page is drawn from a Justice Needs and Satisfaction survey conducted online (eJNS) in 2020. We interviewed 395 randomly selected adults in the city of The Hague.

The eJNS method has been adapted to the level of a city and the needs of its inhabitants. The sample size is small and therefore not completely representative of all people living in The Hague. Furthermore, since this is an online questionnaire, there were no enumerators to explain the survey questions. Respondents answered the questions based on their understanding. Data should be interpreted carefully.

The information presented on this page can, however, provide good context about how people in The Hague experience justice.

Experienced
legal problems

0 %

Took action to resolve their problem

0 %

Completely or partially resolved their problem

0 %

Number of people interviewed in The Hague

Below you can explore the story of the justice problems in the everyday lives of citizens in The Hague using interactive charts. People told us how the problems affect them, what they do to resolve those problems and how they experienced the formal and informal justice system.

This is the justice story as the people in The Hague encounter and feel it.

45% residents of The Hague experienced one or more legal problems in the last four years.
The most serious problems that people in The Hague experienced are around disputes with neighbours, housing and crime.
Around 33% people said that the problem had a moderate impact on their life while 26% people think that problem had a little impact on their life.
93% of those who had to deal with a legal problem took action to resolve their problem.
44% people were able to either completely or partially resolve their problem.

Read the full report on justice needs of people in The Hague here

* There is a difference in the numbers presented on The Hague Page and in the main report because we focus on all problems that people face in the report, whereas on The Hague page we focus on most serious problems that people face.

How people experience justice in The Hague

Have you encountered one or more legal problems?

A legal problem is a problem that takes place in daily life – a dispute, disagreement or grievance for which there is a resolution in the (formal or informal) law. It does not matter if the individual sees it as legal or whether she took action to resolve it.

The chart shows how many adults in The Hague encountered one or more legal problems in the last 1 year.

Where problems occur?

The map shows where in The Hague problems occur. It breaks down the experience with legal problems per region.

Which are the most serious problems?

We asked people to tell us about the legal problem which they assess as most serious.

The problems are grouped into categories. For instance, Crime aggregates experiences with property, violent crime, fraud and so on.

How are problems resolved in The Hague?

Starting from all the people in The Hague, this chart shows how many people encounter legal problems, how many take action, and ultimately how many people completely resolved their problem.

What was the impact of the problem?

Legal problems affect people in different ways. Violence, stress, deterioration of important relationship and loss of job are possible consequences of legal problems.

Did you look for legal information and advice?

Information and advice are key for resolving legal problems. People need to know how to limit the damage, what to do and where to go to resolve the problem.

Did you take action to resolve the problem?

When there is a legal problem a well functioning legal system provides one or more dispute resolution mechanisms. We call the chains of these dispute resolution mechanisms justice journeys.

The concept of a justice journey recognizes that there are many different steps to resolve a problem. Most often these steps are not linear. The entirety of steps that people take to resolve a problem is a justice journey.

Which was the most useful provider of justice?

People involve various providers of justice to resolve their problems. Here we ask which of these providers was most useful in resolving the problem.

Usefulness is a subjective concept. It allows the individual to consider the different providers involved and estimate which one had the most influence in the process of resolving the problem.

Is the problem resolved at the moment?

People need fair and effective resolutions to their problems to be able to move with their lives.

This chart shows how people assess the resolution of the problem at the time of the interview.

How do you assess the quality of justice?

Research shows that people assess three key elements of their justice journeys:

– Quality of the process

– Quality of the outcome

– Costs of accessing justice

This chart shows how the users of justice in The Hague perceive the three elements of their justice journey.

Justice Dashboard

Justice Dashboard

Justice in The Hague

Read the full report on justice needs of people in The Hague here

How people experience justice in The Hague

Have you encountered one or more legal problems?

Where problems occur?

Which are the most serious problems?

How are problems resolved in The Hague?

What was the impact of the problem?

Did you look for legal information and advice?

Did you take action to resolve the problem?

Which was the most useful provider of justice?

Is the problem resolved at the moment?

How do you assess the quality of justice?

Justice Dashboard

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