The data on this page is drawn from a Justice Needs and Satisfaction survey conducted online (eJNS), towards the end of 2020. We interviewed 395 randomly selected adults in the city of The Hague.
The eJNS method has been adapted to the level of a city and the needs of its inhabitants. The sample size is small and therefore not completely representative of all people living in The Hague. Furthermore, since this is an online questionnaire, there were no enumerators to explain the survey questions. Respondents answered the questions based on their understanding. Data should be interpreted carefully.
The information presented on this page can, however, provide good context about how people in The Hague experience justice.
Below you will find the story of the justice problems in the everyday lives of citizens in The Hague. The justice users told us how the problems impact them, what they do to resolve disputes and crimes and how they experienced the formal and informal justice system.
This is the justice story as the people in The Hague encounter and feel it.
* There is a difference in the numbers presented on The Hague Page and in the main report because we focus on all problems that people face in the report, whereas on The Hague page we focus on most serious problems that people face.
A legal problem is a problem that takes place in daily life – a dispute, disagreement or grievance for which there is a resolution in the (formal or informal) law. It does not matter if the individual sees it as legal or whether she took action to resolve it.
The chart shows how many adults in The Hague encountered one or more legal problems in the last 1 year.
The map shows where in The Hague problems occur. It breaks down the experience with legal problems per region.
We asked people to tell us about the legal problem which they assess as most serious.
The problems are grouped into categories. For instance, Crime aggregates experiences with property, violent crime, fraud and so on.
Starting from all the people in The Hague, this chart shows how many people encounter legal problems, how many take action, and ultimately how many people completely resolved their problem.
Legal problems affect people in different ways. Violence, stress, deterioration of important relationship and loss of job are possible consequences of legal problems.
Information and advice are key for resolving legal problems. People need to know how to limit the damage, what to do and where to go to resolve the problem.
When there is a legal problem a well functioning legal system provides one or more dispute resolution mechanisms. We call the chains of these dispute resolution mechanisms justice journeys.
The concept of a justice journey recognizes that there are many different steps to resolve a problem. Most often these steps are not linear. The entirety of steps that people take to resolve a problem is a justice journey.
People involve various providers of justice to resolve their problems. Here we ask which of these providers was most useful in resolving the problem.
Usefulness is a subjective concept. It allows the individual to consider the different providers involved and estimate which one had the most influence in the process of resolving the problem.
People need fair and effective resolutions to their problems to be able to move with their lives.
This chart shows how people assess the resolution of the problem at the time of the interview.
Research shows that people assess three key elements of their justice journeys:
– Quality of the process
– Quality of the outcome
– Costs of accessing justice
This chart shows how the users of justice in The Hague perceive the three elements of their justice journey.